Responsible Gaming at
hi bajji — Play Smart, Stay Safe
hi bajji is committed to providing a safe and enjoyable entertainment environment for all players in Bangladesh. Our responsible gaming tools and resources are designed to keep you in control — every session, every day.
Player Protection First
Responsible gaming is not an afterthought at hi bajji — it is built into the platform from the ground up. Every tool we offer is designed to keep you in control of your gaming habits at all times.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be increased immediately — any increase requires a mandatory cooling-off period.
Session Time Reminders
Activate session time reminders to receive on-screen notifications after a specified period of play. Regular breaks help maintain perspective and ensure gaming remains a leisure activity.
Self-Exclusion Option
If you feel you need a break, hi bajji offers self-exclusion periods ranging from 30 days to permanent account closure. During self-exclusion, access to your account is fully suspended.
Strict 18+ Enforcement
hi bajji enforces a minimum age of 18 for all players. Age verification is conducted during the KYC process, and any account found to belong to a minor is closed immediately.
Dedicated Support Team
Our support team is trained to recognise signs of problem gambling and respond with empathy. If you need help, reaching out to us is always the right first step — we are here to assist without judgement.
Our Commitment to Safe Play
hi bajji was built to deliver a world-class online gaming experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We understand that gambling, when approached responsibly, is an entertaining leisure activity enjoyed by millions of adults. At the same time, we recognise that for some individuals, gambling can become problematic if left unchecked.
Our responsible gaming commitment is rooted in three core principles: prevention, awareness, and support. We work proactively to prevent problem gambling by embedding protective tools directly into the hi bajji platform. We raise awareness so that players can recognise warning signs in themselves and others. And we provide clear, accessible support pathways for anyone who needs help.
Gambling at hi bajji should always be fun. It should be a way to enjoy live cricket betting during the BPL or T20 World Cup, to explore exciting slot titles from Pragmatic Play and Microgaming, or to experience the thrill of live dealer games from Evolution Gaming. The moment gambling starts to feel like an obligation, a financial necessity, or a source of distress, it is time to use the tools and resources on this page.
hi bajji's responsible gaming programme applies equally to all players, regardless of how long they have been registered or how much they wager. No player is exempt from these protections, and no player is too experienced to benefit from them.
hi bajji's Core Commitments
Free Tools for All Players
All responsible gaming tools on hi bajji are available to every registered player at no cost, with no restrictions or prerequisites.
No Pressure to Gamble More
hi bajji will never send promotional communications designed to encourage a player who has set limits or requested a cooling-off period to gamble beyond their stated boundaries.
Staff Training
Our customer support team receives regular training to identify and respond appropriately to players who may be showing signs of gambling-related harm.
Age Restriction & Verification
hi bajji is strictly an adult platform. Players must be 18 years of age or older to register an account, make deposits, place bets, or participate in any form of gaming activity on the platform. This rule is absolute — no exceptions exist.
How We Verify Age
Every player is required to complete a Know Your Customer (KYC) identity verification process as part of the account registration journey. During KYC, players must submit a valid government-issued identification document — such as a Bangladesh National ID Card (NID), passport, or driving licence — that clearly states their date of birth.
If a player cannot provide satisfactory proof of age, their account will be suspended and all funds held will be returned to the original payment method where possible. hi bajji reserves the right to request updated identity documents at any time, particularly if there is reason to suspect that a player may have misrepresented their age at registration.
Protecting Minors
hi bajji strongly encourages parents and guardians in Bangladesh to make use of parental control software to restrict access to online gambling platforms. If you share a device with a minor, ensure your hi bajji account is always logged out when not in use and that your password is never stored where a child could access it.
If you believe a minor has accessed or registered an account on hi bajji, contact our support team immediately at [email protected]. We will investigate and take action within 24 hours, including closing the account and returning any funds deposited.
Under-18 gambling is strictly prohibited on hi bajji. Any account found to belong to a person under 18 years of age will be permanently closed without notice, and any funds deposited will be returned to the payment source.
Accepted Age Verification Documents
- Bangladesh National ID Card (NID)
- Valid passport (any nationality)
- Bangladesh driving licence
- Birth certificate (if no other ID available)
Documents must be current, clearly legible, and show full name and date of birth.
Recognising Problem Gambling
Problem gambling does not develop overnight. It typically begins as a gradual shift in behaviour that can be difficult to notice from the inside. Understanding the warning signs is the first step towards addressing any issues before they escalate. The following indicators are commonly associated with harmful gambling patterns.
Chasing Losses
Repeatedly increasing bets or returning to the platform shortly after a loss in an attempt to win back money. This cycle is one of the most common and dangerous patterns in problem gambling.
Preoccupation With Gambling
Spending significant amounts of time thinking about gambling — planning the next session, reliving past wins, or calculating how to fund future bets — even when not actively playing.
Concealing Gambling Activity
Hiding the extent of gambling activity from family members or friends, lying about how much time or money is being spent, or feeling shame and guilt after a session.
Gambling Beyond Your Means
Using money set aside for essential expenses — rent, food, utilities, education — to fund gambling activity. Borrowing money from family, friends, or financial services in order to place bets.
Emotional Distress
Feeling anxious, irritable, or restless when unable to gamble. Using gambling as a way to escape stress, depression, or personal problems rather than as a form of entertainment.
Inability to Stop
Making repeated unsuccessful attempts to cut back or stop gambling entirely. Feeling a compulsive need to continue playing even when you want to stop or when you know it is causing harm.
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your current relationship with gambling. There are no right or wrong answers — this checklist is for your personal reflection only, and your responses are entirely private. Answer each question as honestly as possible.
Honest Self-Reflection Questions
Understanding Your Results
No "Yes" Answers
Your gambling habits appear well-controlled. Continue to use deposit limits and session reminders to maintain healthy play patterns.
1–3 "Yes" Answers
Some warning signs are present. Consider setting deposit limits and a session time reminder. A short time-out period may also be beneficial.
4 or More "Yes" Answers
This suggests gambling may be causing harm. We strongly recommend self-exclusion and reaching out to [email protected] or a professional counselling service.
Responsible Gaming Tools
hi bajji provides a suite of practical tools that give you direct control over your gambling activity. These tools are available to all registered players at no cost and can be activated or adjusted through your account settings or by contacting our support team. We encourage all players to explore and use these features proactively — not only when a problem arises.
Deposit Limits
Set a maximum amount that you are permitted to deposit into your hi bajji account within a specified period. Available intervals are daily (24 hours), weekly (7 days), and monthly (30 days). Examples:
- Daily deposit limit: e.g., ৳500 per day
- Weekly deposit limit: e.g., ৳2,000 per week
- Monthly deposit limit: e.g., ৳5,000 per month
Reducing an existing deposit limit takes effect immediately. Increasing a limit is subject to a minimum 24-hour cooling-off period before the change takes effect.
Session Time Reminders
Set a reminder notification that appears on screen after you have been playing for a specified length of time. Options include reminders every 30 minutes, 1 hour, or 2 hours. When the reminder appears, you can choose to continue playing or end your session.
- Fully customisable reminder intervals
- Prominent on-screen notification
- No automatic session termination — you stay in control
- Works across all game types including sports betting
Time-Out / Cool-Off Period
If you feel you need a short break from gambling without committing to a full self-exclusion, a time-out allows you to temporarily suspend access to your account. Available periods:
- 24-hour time-out
- 7-day time-out
- 30-day time-out
- Custom duration (contact support)
During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be reversed early once activated — it must run its full course.
Reality Check & Account History
Your hi bajji account provides full transparency over your gambling activity. At any time, you can review:
- Complete deposit and withdrawal history
- Session duration logs with timestamps
- Betting history across all game types
- Net profit/loss summaries by period
- Bonus usage and wagering records
Regularly reviewing your account history is one of the most effective ways to maintain an honest, clear-eyed view of your gambling behaviour.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available at hi bajji. When you activate self-exclusion, your account is fully suspended for the duration you select. You will be unable to log in, deposit funds, place bets, or access any gaming content on hi bajji for the entire exclusion period.
Self-exclusion is recommended for any player who feels that their gambling has become difficult to control, is causing financial stress, or is negatively affecting their personal relationships or mental wellbeing. It is a serious tool intended for players who need a meaningful break — not a substitute for a short time-out.
Available Self-Exclusion Periods
hi bajji offers the following self-exclusion durations. Choose the period that best reflects the level of support you need:
- 30-day exclusion — a one-month break to reset habits and reflect
- 90-day exclusion — a three-month pause for more serious concerns
- 6-month exclusion — a longer-term suspension for sustained recovery
- 12-month exclusion — a full year away from the platform
- Permanent exclusion — irreversible account closure with no re-registration permitted
What Happens During Self-Exclusion
Once self-exclusion is activated, the following measures come into immediate effect:
- Your account is suspended and all login access is removed
- All pending bets placed before exclusion will be settled normally
- Any remaining balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account)
- You will be removed from all marketing communications for the duration of exclusion
- Any active bonuses will be forfeited in line with our Terms & Conditions
Re-Activating Your Account After Exclusion
For fixed-duration exclusions (30-day, 90-day, 6-month, or 12-month), your account may be reinstated after the full exclusion period has elapsed. Re-activation is not automatic — you must contact [email protected] to request reinstatement, and a mandatory 24-hour reflection period is applied before access is restored. Permanent exclusion cannot be reversed under any circumstances.
How to Request Self-Exclusion
Contact Support
Email [email protected] with subject line "Self-Exclusion Request". Include your registered username and desired exclusion duration.
Identity Confirmation
Our team will verify your identity to ensure the request is coming from the account holder. This step protects your account from unauthorised exclusion requests.
Exclusion Activated
Self-exclusion is applied within 4 hours of your confirmed request. You will receive an email confirmation once your account has been suspended.
Balance Returned
Any remaining account balance is processed for return to your payment method within 3–5 business days of exclusion activation.
Getting Help & Support
Acknowledging that gambling has become a problem takes courage. If you have reached this point, you have already taken the most important step. hi bajji is here to support you, and there are professional resources available in Bangladesh and internationally that specialise in gambling-related harm. You do not need to face this alone.
hi bajji Support Team
Our trained support team is your first point of contact for any responsible gaming concerns. Whether you want to activate a tool, request self-exclusion, or simply talk through your options, we are available to help without judgement.
When contacting us about responsible gaming, use the subject line "Responsible Gaming" so your message is routed directly to our specialised team. We prioritise these enquiries and aim to respond within 4 hours.
Responsible Gaming Contact Email:
[email protected]Professional Support Organisations
The following organisations provide free, confidential support for individuals experiencing gambling-related harm. hi bajji encourages any player who is struggling to reach out to these services alongside using our platform tools.
- Gamblers Anonymous — International peer support network (gamblers-anonymous.org)
- GamCare — Free counselling and support for gambling harm (gamcare.org.uk)
- Gambling Therapy — Online support in multiple languages (gamblingtherapy.org)
- BeGambleAware — Information, advice, and support resources (begambleaware.org)
- National Problem Gambling Helpline — Available for international callers
4-Hour Response
Responsible gaming requests receive priority handling with a maximum 4-hour response time during support hours.
Fully Confidential
All responsible gaming communications are handled with strict confidentiality and are never shared with third parties.
No Judgement
Our support team approaches every responsible gaming enquiry with empathy, professionalism, and a genuine commitment to player wellbeing.
Ongoing Follow-Up
Where appropriate, our team will follow up with players who have requested responsible gaming tools to check on their wellbeing and offer further assistance.
Advice for Friends & Family
Sometimes the people closest to someone experiencing gambling harm are the first to notice the warning signs. If you are concerned about a friend, partner, or family member in Bangladesh whose gambling behaviour has changed, this section offers practical guidance on how to help.
Signs to Watch For in Someone You Care About
Problem gambling often comes with behavioural and financial warning signs that those around the affected person may notice before the individual themselves. Common indicators include unexplained financial difficulties, borrowing money without clear reasons, secrecy around phone or device use, withdrawal from social activities, and sudden mood changes — particularly irritability, anxiety, or low mood.
How to Start the Conversation
Approaching the subject of gambling with someone you care about can feel difficult. The key is to come from a place of concern rather than accusation. Choose a calm, private moment when neither of you is rushed. Use "I" statements — for example, "I've noticed you seem stressed about money lately and I'm worried about you" — rather than statements that may feel like attacks. Listen without interrupting, and avoid minimising their experience.
It is important to understand that problem gambling is a recognised behavioural condition and not a moral failing. Approaching the conversation with empathy rather than judgement significantly improves the likelihood of a productive outcome.
Practical Steps You Can Take
If the person is receptive, gently encourage them to explore the responsible gaming tools available on hi bajji and to contact our support team. You can also suggest they reach out to one of the professional support organisations listed in Section 7. If financial difficulties are acute, encourage them to speak with a financial counsellor or trusted community advisor.
Remember to take care of your own wellbeing too. Supporting someone through gambling-related harm can be emotionally taxing. Services like GamCare and Gambling Therapy also offer resources specifically designed for friends and family members affected by someone else's gambling.
Do's When Supporting Someone
- Approach with empathy and without judgement
- Listen actively and let them speak at their own pace
- Offer specific, practical help (e.g., accompanying them to seek support)
- Encourage professional counselling alongside platform tools
- Set clear, compassionate boundaries around financial support
- Look after your own mental health throughout the process
Avoid These Approaches
- Accusing or shaming them for their behaviour
- Issuing ultimatums before they are ready to change
- Covering gambling debts repeatedly without boundaries
- Ignoring the issue and hoping it resolves on its own
- Engaging in arguments during moments of emotional crisis
- Taking sole responsibility for their recovery
Play Responsibly at hi bajji
Your wellbeing comes first. Use our responsible gaming tools to stay in control, set your limits, and enjoy everything hi bajji has to offer on your own terms.
18+ Only — Gambling should always be fun. If it stops being fun, the tools and support on this page are here for you.